| Role Title |
Registered Nurse |
| Reports To |
Practice Manager (PM) |
| Direct Reports |
Treatment Room Assistants |
| Role Purpose |
To manage the provision of services within a Medical Centres’ treatment room and assist Health Care Professionals (HCPs) |
| Key Responsibilities |
| Treatment Room Duties |
| Conduct a range of clinical duties with direction from treating HCPs including; pathology collection, vaccinations, monitoring of ECG, wound dressings, change of linen, clean and sterilise equipment |
| Customer Service |
| Greet patients; Build relationship with patients to create patient ease prior to procedure or treatment; Assist HCPs in procedures; Set up and clean before and after treatments; Triage patients |
| People Management |
| Rostering; Recruitment; Induction; Managing Performance; Ensure TRAs are following Standard Operating Procedures (SOPs) |
| Treatment Room Administration |
| Check emergency trolleys; Ensure treatment room is fully stocked; Restock HCPs’ rooms; Ensure equipment is fully maintained and in working order |
| Key Responsibilities |
KPI’s |
Measure of Success |
| Treatment Room Duties |
Satisfied HCPs |
Procedures conducted accurately and to the level required by HCPs |
| Customer Service |
Satisfied Patients |
No patient complaints |
| People Management |
Turnover |
Low employee turnover within treatment room |
| Treatment Room Administration |
Timely |
Rooms and emergency trollies are checked, restocked and sterilised regularly – always ready. |
| Workplace Health and Safety Responsibilities |
- Ensure safe working practices and obligations, as per the company WHS policy and procedures for all personnel on site, including visitors, are adhered to in order to maintain a safe working environment
- Follow all WHS policies and Management instructions with regards to working safely
- Report all incidents, accident or injuries within 24 hours to management using the appropriate incident reporting procedure
- Report all Hazards identified with your work processes or working area using the appropriate Hazard report procedure
- Conduct WHS inspections of Medical Centre
- Has the Authority to make decisions and act on any matters of WHS management within their area of responsibility
|
| Values |
Examples of Demonstrating the Values |
| Integrity |
- Speak positively about the company to fellow employees
- Responds to patient questions around wait time in a polite manner
- Reports equipment failure such as printer/clinical equipment issues to the PM
- Takes responsibility for making a mistake
|
| Ownership |
- Reads and asks the PM questions about the Primary Source
- Makes a suggestion to the PM that results in improved patient processing time
- Tidies the treatment room
|
| Service Excellence |
- Listens carefully to a HCPs’ issues to gain a full and clear understanding
- Goes out of his/her way to help a HCP or patient
- Gets help from the PM or a more experienced colleague to resolve a difficult customer issue
|
| Teamwork |
- Stands in for a sick colleague at short notice/when it is inconvenient
- Takes the time to help a colleague understand how to use their computer system better
- Recognises the unique value each person brings to the centre
|
| Stakeholder Value |
- Reads, understands and follows the SOPs
- Confirms every patient’s treatment details
- Builds positive relationships with HCPs
|
| Minimum Requirements |
| Qualifications |
- AHPRA Registered Nurse
- 3 – 5 years Experience in acute facility
- Computer Skills, verbal communication skills and Relationship Building; Nursing Skills
|
| Experience |
Patient Care; Nursing; People Management |
| Critical Skills |
Computer skills; Verbal communication skills; Relationship Building; Nursing Skills |
